This form is only for Mansion One Suites Guest. For wrong deposit Rm30 service fee applies.
Studio/One Bedroom 4 Pax Max, Two bedrooms 6Pax Max, Superhero 8Pax Max
Upload IC/Passport/Driving License
Preauthorisation release or reversal by Stripe is made within 7 to 14 working days. Please note that in some bank it will show a "sales debit" with amount of RM200 but the release done to you will not show a refunded transaction. It will only be either a reversal or a release to your bank account. Please do not expect for a transfer by the hotels for the deposit made in the preauthorisation. All release can only be done in Stripe to your card.
Security Deposit FAQ
Payment made by our registration form is using Stripe uncapture payment. Stripe is a payment platform use by grab, booking.com, expedia and etc.
You can read more about stripe here
Uncapture payment is just to place a hold on the customer card. You can read more here.
Upon check out the release will be done to you. In all standard banks in Malaysia the payment is released/refunded within 7 to 14 working days. Please note that in same cases you will see sales debit in your account but pls note that it is use solely for uncaptured records only. The refund will be made to you by auto release/reversal without any transaction record.
You can learn more about frequently asked questions (FAQs) about refunds here Stripe Refund FAQ.
Hope the above provide more clarity. Thank you.
By filing this form, i agree with the house rules set by the managements and understand the preauthorization payment made in Stripe.